Hybrid Position: Location Atlanta Georgia
Clearance: Public Trust (or ability to obtain)
US Citizenship Required
Experience: 5+ years preferably in the federal or public health industry.
Certification in the industry: A major plus – CompTIA A+, CompTIA Network+, CompTIA Security+
Position Overview
P3S Corporation is seeking a Public Health IT Support & Business Analyst to support a federal public health information system that serves a nationwide user base including patients, researchers, clinicians, and government stakeholders.
This role is mission-critical in providing user support, system troubleshooting, business analysis, testing, and data reporting for a large-scale, web-based public health platform.
The ideal candidate is a hybrid professional with strong customer support, technical troubleshooting, QA/testing, and business analysis experience—preferably within health IT or federal environments.
Minimum Qualifications
- Bachelor’s degree (or equivalent experience) in IT, Public Health, Business, or related field
- 3–7+ years of relevant experience in IT support, business analysis, or application support
- Experience supporting web-based applications and end users
- Strong troubleshooting and customer service skills
Preferred Qualifications
- Experience supporting federal government or public health systems
- Experience with registry-based or data-driven platforms
- Experience with QA/testing methodologies (functional, regression)
- Knowledge of data reporting and Excel-based tracking
- Experience working with cross-functional teams (developers, DBAs, analysts)
Key Responsibilities
User & Technical Support
- Provide Tier 1/Tier 2 support to end users (public users, researchers, clinicians, and internal staff) via phone and email
- Troubleshoot issues related to login, account access, surveys, browser compatibility, and system functionality
- Escalate complex issues to development or database teams and ensure timely resolution
- Guide users through system navigation, account setup, and survey completion
System Administration & Operations
- Manage user accounts (create, update, activate/deactivate, reset passwords)
- Maintain internal user roles and permissions within the system
- Enforce security policies and ensure compliance with federal standards
Business Analysis & Requirements
- Gather, document, and support requirements for system enhancements (dashboards, reporting tools, and administrative portals)
- Perform peer reviews of business requirements and system updates
- Collaborate with developers, DBAs, and program stakeholders
Testing & Quality Assurance
- Develop and execute test scripts (functional and regression testing)
- Document defects and enhancement requests in tracking tools
- Support system releases and validate new functionality
Data Tracking & Reporting
- Generate monthly reports on system usage and participation metrics
- Track program activities and user engagement
- Maintain databases supporting program operations and outreach
Program & Administrative Support
- Support outreach efforts with program stakeholders and subject matter experts
- Track customer issues, system requests, and operational metrics
- Coordinate meetings, prepare agendas, and document meeting minutes
- Assist with special projects and program deliverables
Technical Skills
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Web browsers: Chrome, Firefox, Safari, Edge
- SharePoint or similar collaboration tools
- Defect tracking tools (e.g., Jira or similar)
- Basic understanding of databases and data validation
Soft Skills
- Strong communication (written and verbal)
- Ability to work with diverse user populations
- Detail-oriented with strong organizational skills
- Ability to manage multiple priorities in a fast-paced environment
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.